Billing and refunds

Refunds Policy

This policy explains how refunds are handled for domain names, hosting, servers and consultancy services provided by Sheridan Internet.

Billing question?

If you are unsure how this policy applies to your service, please contact us.

Contact Sheridan Internet

Some services, such as domain registrations, incur external registry or administration costs and are not refundable once ordered.

Refunds by service type

Different services have different refund rules depending on whether they involve registration, reserved infrastructure, hosting periods or completed professional work.

Domain names

Refunds are not available for domain registration fees, transfer fees or administration charges associated with domain names.

Please check domain details carefully before ordering.

Web hosting

Hosting charges are paid in advance. If you cancel, no refund is given for the remaining period unless otherwise agreed.

Your account remains active until the end of the paid period unless you ask us to cancel it earlier.

VPS and dedicated servers

Refunds are not provided for VPS or dedicated server services.

These services may involve reserved or provisioned infrastructure.

Consultancy services

Consultancy services are charged by the hour or at a fixed service price and invoiced accordingly.

Refunds are not normally given once invoiced work has been accepted.

Need to cancel a service?

Contact Sheridan Internet if you need to cancel a service or ask how this refunds policy applies to your account.